There are two main ways to reach cricketex support — both offer full service in Bangla.
Live Chat: Just click the green chat icon at the bottom right of the site to get started. It's active 24 hours a day, 7 days a week, with an average agent response time of 3 minutes. Even at midnight, you'll get a reply — this really is 24/7.
Email: support@cricketex.click — messages sent here are typically replied to within 3 hours. Email is the better option for complex matters or when you need to share documents.
Whether it's a stuck payment, an account issue, a question about a bonus, or a dispute over bet settlement — don't hesitate to get in touch.
There are three common reasons an account gets locked: five consecutive incorrect password attempts, suspicious login activity, or an issue with KYC verification.
Steps to resolve:
- First, on the login page Click the "Forgot your password?" link. Enter your registered mobile number to receive an OTP, then use it to set a new password.
- If you're not receiving your OTP or still can't log in after a password reset, contact us directly support@cricketex.clickemail us. Use "Account Locked" as the subject line and include your registered mobile number.
- After verifying your identity, the support team typically unlocks your account within 1 hour.
- Once unlocked, enable 2FA immediately and set a strong password.
Remember — your account is locked for your own security. It's an added layer of protection for your funds.
Cricketex runs a daily login rewards programme. Logging in each day earns you points or a small bonus. Log in for 7 consecutive days and on the seventh day you'll receive a special reward — a free bet or cashback credit.
How to participate:
- Sign In Then open the "Daily Reward" section on your dashboard.
- A 7-day calendar will appear there — clearly showing what you'll receive on each day.
- Simply log in each day and that day's reward is automatically credited to your account.
- Miss a day and your streak resets — you'll need to start over from the next day.
Notifications for free spins and special events are also shown in this section. on the promotions page A full list of all active offers is available here.
All ongoing promotional offers at cricketex on the promotions page Available together. You can browse without logging in, but you'll need to log in to claim any offer.
Offer update schedule:
- Weekly Offers: Fresh weekly reload bonuses and cashback offers go live every Monday.
- Special match offers: Separate offers are available ahead of major tournaments or series — such as the World Cup or IPL.
- Monthly VIP Offer: Special offers for VIP members go live in the first week of every month.
Keep an eye on the promotions page regularly so you don't miss any offers. When you're logged in, you'll also receive personalised offer notifications.
If the app won't open or you're running an older version, follow the steps below:
- Check for updates: App Store (iOS) or cricketex App Page (Android) to check whether you have the latest version installed. Install the most recent update.
- Clear app cache: On Android, go to Settings → Apps → Cricketex → Storage → Clear Cache.
- Reinstall: Uninstalling and reinstalling the app resolves most issues.
- Check your internet connection: Make sure your Wi-Fi or mobile data connection is working properly.
- If the issue persists: Use the mobile browser version of the site — all features are fully available. For further assistance, email support@cricketex.click.
Yes, absolutely. The cricketex website is fully optimised for mobile with a responsive design. Open cricketex.click in Chrome, Firefox, or any browser on your phone and the experience is just as smooth as the app.
What you can do on the browser:
- Live and pre-match betting, fully
- Deposit & withdraw via bKash, Nagad, and Rocket
- Claiming Bonuses & Viewing Promotions
- VIP Dashboard & Transaction History
- Account Settings & 2FA Management
That said, installing the app does come with extra perks — biometric login (fingerprint), push notifications, and faster loading times. But you won't miss out on any features if you stick to the browser.
When a match is cancelled or abandoned mid-way, cricketex settles bets according to specific rules. Here's what you need to know:
If a match is cancelled (before it starts): The full stake is refunded with no deductions. Refunds are typically credited to your account within 30 minutes.
If a match is abandoned after it has started: It depends on the number of overs completed in cricket. Generally, a result is considered valid once a set number of overs are bowled (20 overs for ODIs, 5 overs for T20s). If fewer overs are completed, all bets are voided and the full stake is refunded.
If a match in an accumulator bet is cancelled: That match is removed from the accumulator — the remaining matches' odds are multiplied together to calculate the new potential payout.
For any questions about settlement, on the financial transactions page Check your bet status or contact support.